Return Exchange Policy

 Return Exchange Policy

  • Return and refund conditions:
    We support 14 days no reasons to return，
    Within 14 days since your receipt, you can initiate a 14-day unreasonable return application to us.

    Items must be returned unworn, undamaged and unused, with all tags attached and the corresponding original packaging included.
    If we can’t sell it again, we won’t refund or exchange for you.
  • If the product you received has quality problems,please provide item photos to us, we will deal with your return issue within 24 hours,
  • We will deal with your return issue within 24 hours,If you want to return or exchange,customer pay for the shipping cost.Return items,after we receiving the goods,we will refund you,paypal account will receive refund within 24 hours,credit card account will receive refund within 3-7 days.
    if the customer agrees to keep the item,we will send new goods to customers,hitie pay for the shipping cost;
  • If it is not due to quality issues，such as not right size,don’t like product color, style and material.

We will deal with your return issue within 24 hours,If you want to return or exchange,customer pay for the shipping cost.Return items,after we receiving the goods,we will refund you,paypal account will receive refund within 24 hours,credit card account will receive refund within 3-7 days.
We also provide another solution,If the customer agrees to keep the item,We can provide customers with low-cost discounts for new orders.

If your order has above problem, contact us by email at info@hities.com or through the contact page. DO NOT ship back products without authorization through the return process. We can resolve all issues with you quickly and with personal attention.

Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
We offer a 100% satisfaction guarantee!